Penrallt’s commitment to you, our guests, as we navigate through Coronovirus (Covid-19)

Penrallt’s commitment to you, our guests, as we navigate through Coronovirus (Covid-19)

Travel with flexibility. We will continue to update this page with the latest information regarding travel safety and booking flexibility.

As always, the safety and well-being of our guests and team members remains our top priority. We are doing everything we can to ensure your travel safety, and provide maximum flexibility as the situation around coronavirus (COVID-19) continues to evolve.

Hotel Tempory Closure – Updated as of March 20, 2020

In light of the government directive, our doors temporarily closed Friday 20th March at 9pm. Our enduring commitment to the health and safety of our employees, guests and surrounding communities will continue as before.
As well as this, we will be postponing any up-coming events until further notice. If you have booked to come to any of our events please know that these are not cancelled, but have been purely put on hold.
We'd just like to take this opportunity to thank the local support, and if there is anything we can do to support anyone locally, then please get in touch. We are all in this together. Please take care of yourselves, your loved ones and our community. We look forward to welcoming you back.

Your Travel Flexibility – Updated as of March 17, 2020

We remain committed to offering you flexible booking options. Given these unique circumstances we are making additional adjustments to our individual booking policies to give you extra peace of mind:

  • Existing Reservations. All reservations – even those described as non-cancellable that are scheduled for arrival before April 30, 2020 can be changed at no charge up to 24 hours before your scheduled arrival.
  • New Reservations. Any reservation you make – even those described as “non-cancellable” that are booked between today and April 30, 2020 for any future arrival date, can be changed at no charge up to 24 hours before your scheduled arrival.

If you need to adjust reservations made through either directly with us, another travel site, please contact us directly for assistance on 01239810088

Health and Hygiene – Updated as of March 09, 2020

We take immense pride in maintaining the highest standards of cleanliness and hygiene. In response to the coronavirus, we have taken additional measures developed in consultation with global and local public health authorities (including the WHO and CDC) to make our cleaning and hygiene protocols even more rigorous:

  • Our hotel teams are receiving ongoing briefings and enhanced operating protocols.
  • We have increased the frequency of cleaning our public areas (including lobbies, elevators, door handles, public bathrooms, etc.) and have continued the use of disinfectant.
  • We will continue to adjust food and beverage service in accordance with current food safety recommendations.
  • We have increased the deployment of hand sanitizers.